null DISCOUNT BY DIRECT BOOKING (By Web or by Phone)

Terms and guarantees for online bookings and reservations

General terms and conditions

By booking through our website or by phone, you agree to all the general terms and conditions relating to the reservation in accordance with current legislation.

You can consult the general terms and conditions of your reservation at the time of making your reservation. They also detail the price breakdown and VAT.

It does not include the tourist tax which must be paid upon arrival at the hotel.

The hotel is only for adults and children aged 14 and over.

Responsibility for personal data

When making a reservation, the customer is responsible for providing accurate information.
If the data turns out to be incorrect, this may lead to the cancellation of the reservation.

Reservations

To guarantee the reservation, in the case of choosing the flexible rate, the customer must pay a deposit of 10% of the total amount of the reservation. This can be done by credit card online through a secure banking server. This is the last step of the reservation process and the reservation is not confirmed without it.
In the case of choosing the non-refundable rate, the client must pay the total amount of the reservation in order to confirm it. If you choose this rate, payment can be made by credit card or bank transfer.

Payment is made in euros.

Once the corresponding amount has been paid, according to the chosen rate, we will send you an email with the confirmation and the details of your reservation.

In the case of choosing the flexible rate, the remaining outstanding balance will be paid upon arrival at the hotel, at the time of check-in. If this is not done, the reservation will be cancelled.

If you make a reservation, and for any reason the price indicated is incorrect, the reservation will not be valid.
We will inform you of the error as soon as possible and you will have the option of paying the correct price or receiving a refund of the amount paid.


Cancellations and modifications

Flexible Rate:

If you cancel or modify the reservation up to 15 days before the arrival date, no charge will be made. In case of cancellation, the deposit will be returned.
If you cancel or modify your reservation within 15 days of your arrival date, you will be charged 35% of the total reservation. Your credit card will be charged 35% of the reservation amount minus the amount of the deposit collected in advance.
If you do not show up at the hotel on the date of your reservation without notifying us, your card will be charged the full amount of the reservation minus the amount of the deposit collected in advance.

Changing the date of your reservation once it has been confirmed is subject to availability.
You must send us an email to confirm the change of date or cancellation so we can have your request in writing. We will respond to you accepting your request or suggesting other dates.
Even if you call us to check the availability of your new dates, you must send an email to the hotel with the request.

Non-refundable Rate:

This rate cannot be modified or cancelled.
To confirm a reservation with a non-refundable rate, payment of the full amount is required at the time of booking.